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FULLY CUSTOMIZABLE MSP SERVICES:

• 24/7 Service Desk Support:Techprosoft MSP provides a proprietary helpdesk ticketing system which puts you in touch with one of our in-house, local, US-based professionals and ensures your issue is handled in the most timely manner possible.
• Server Monitoring and Care:We track and analyze your server activity around the clock. We are alerted the moment there is any kind of system or function failure and our team immediately investigates, identifies and fixes the problem. Our monitoring system monitors over 27,000 items on the Microsoft platform.
• Desktop Monitoring and Care:Our preventative maintenance service proactively and regimentally monitors common problems. Whether it’s viruses, spyware issues or installing patches, we handle it all – quietly in the background while your employees remain productive.
• Business Continuity and Data Backups:We help businesses create and implement plans to make data recovery as smooth as possible. From shared file recovery to Office 365 Exchange online mailbox items, we remove the risk in day-to-day business operations.
• Disaster Recovery:In the event of a catastrophic failure, our system can take over as a virtual server until your normal operations resume. Our team will be with you every step of the way. In a true disaster, our cloud-based backup keeps your data offsite, safe and secure. We can help you quickly revive your business operations and maintain productivity with minimum downtime. We can take snapshots of your data as frequently as you request, usually every 15 minutes, and can have files restored within a half hour.
• Network Monitoring and Security Assessments:On a regular basis, we generate reports on the state of your systems, letting you know of any potential problems that could arise. We continually build intelligence into our remote monitoring software by documenting the resolution to thousands of unforeseen issues.
• Cloud Solutions:Techprosoft can provide a complete off-site hosted environment for your business that is fully monitored, maintained and managed. Our team of experts will architect your custom cloud environment, whether it be on our hosted cloud or your own, or hybrid cloud.
• Microsoft Office 365 Migrations:Our team brings a wealth of experience to help you through this migration seamlessly and with minimal impact on your staff. Techprosoft provides Office 365 Migrations as one-off service projects, as needed.
• VOIP Phone Solutions:Techprosoft can assist you with reliable Voice Over IP services to enhance your team member mobility, without sacrificing productivity.

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